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Privacy Policy

Last updated 12 October 2026.

This Privacy Policy explains how Mariner Group Pty Ltd (ABN 39 675 250 361), trading as Cutlass Bearings Australia ("we", "us", "our"), collects, uses, shares and protects personal information about visitors to cutlassbearings.com.au and our customers. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We collect only what we need to sell, deliver and support your order, and to run this website:

  • Order details: your name, email address, phone number, billing and delivery addresses, the items you order, and payment status.
  • Account details if you create an account: your email address, a securely encrypted version of your password (we can't read it), saved addresses and order history.
  • Enquiries and trade account applications: what you send us through the contact or trade forms or by email, including your business name and ABN for a trade account. To block spam, we keep a scrambled (one-way encoded) form of the IP address an enquiry came from, not the address itself.
  • Checkout records: the steps of each checkout, including checkouts that weren't finished, so we can investigate a failed or interrupted order (see "Checkout activity records" below).
  • Website usage: pages visited, the site that referred you, browser and device type, approximate location worked out from your IP address, and actions such as bearing searches, adding to cart and purchases (see "Analytics and advertising" below).

We do not receive or store your full card details. Card payments are entered directly into our payment provider, Stripe, which is PCI-DSS compliant.

How we use your information

  • To process, pack and deliver your order and issue a tax invoice.
  • To contact you about your order: confirmation, dispatch, tracking, delays or pre-order updates.
  • To answer your enquiries and set up trade accounts.
  • To process refunds and returns, and to deal with warranty and Australian Consumer Law claims.
  • To meet Australian tax and business record-keeping obligations.
  • To keep the website secure, prevent fraud and spam, and fix technical problems.
  • To understand how the website is used and to measure and improve our advertising.

We do not send marketing emails unless you have asked to receive them.

Who we share it with

We share only what each service needs to do its job:

  • Stripe (payments): processes card payments. Stripe's fraud-prevention script (js.stripe.com) loads on the payment and review steps of checkout and collects device, browser and browsing information to help detect fraud.
  • Australia Post (shipping): the label and Australia Post's systems carry your name, delivery address and phone number so they can deliver the parcel.
  • Unleashed (inventory and order management): receives your order details, delivery name and address, email address and phone number so we can fulfil the order and keep stock records.
  • Resend (email delivery): sends our order, dispatch and account emails, so it handles your email address and the content of those emails. We record whether each email was delivered so we can resend it if needed.
  • Google (Analytics, Ads and Tag Manager) and Meta (Facebook): our pages load Google Tag Manager, which runs Google Analytics, Google Ads and Meta Pixel tags in your browser (see "Analytics and advertising" below). When an order is completed, our system may also send a purchase notification directly to Google Analytics and Meta so we can measure our advertising. It includes the order number, value and items, the Google Analytics and Meta identifiers stored in your browser's cookies and, if you have an account with us, your customer account number. For Meta, it also includes your email address, phone number, city, state, postcode and country in hashed (scrambled, one-way encoded) form, plus your IP address and browser details.
  • Our accounting software: invoice and payment details for tax and bookkeeping.
  • Our hosting provider: the website and its database run on servers operated for us by a hosting provider.
  • Australian authorities where the law requires it.

We do not sell or rent your personal information to anyone.

Information stored outside Australia

Some of the services above store or process information outside Australia. Stripe, Resend, Google and Meta are based in the United States and may handle information there and in other countries. Unleashed is based in New Zealand. We use these providers because they are established services with their own security and privacy obligations.

Analytics and advertising

We use Umami, a privacy-focused analytics tool that we host ourselves at analytics.6-e.com, to count page views and actions such as bearing searches, adding to cart and completed purchases. Umami does not use cookies and is not used to identify you.

This website also loads Google Tag Manager, which runs Google Analytics, Google Ads and the Meta (Facebook) Pixel in your browser. These tags set cookies and send Google and Meta information about your visit (the pages you view, your device and browser, your IP address and approximate location, and actions such as adding to cart and completing a purchase). We use this to understand how the website is used and to measure our advertising, and Google and Meta may use it to show our ads to people who have visited this website. Google and Meta handle this information under their own privacy policies.

You can block or delete these cookies in your browser settings, install Google's Google Analytics opt-out add-on, and change your ad preferences in your Google and Meta accounts. The shop still works without them.

The payment and review steps of checkout load part of our payment code from the jspm.io content network (ga.jspm.io). As with any web request, those servers receive your IP address and browser details.

Checkout activity records

To find out why a cart or checkout didn't go through, we keep a record of each cart and checkout action on this website: items added to the cart, the checkout steps viewed and submitted, whether each one was accepted, and problems with a payment (as our payment provider's error code, for example "card declined"), with any message we showed you (minus anything that looks like an email address or a long number). Each record also holds the order it relates to, the type of device, browser and operating system (for example "Mobile · Safari · iOS"), the network part of your IP address only (the last part is removed, so it does not identify your connection) and a random visitor code from the checkout_visitor cookie described below. The records themselves do not contain your name, email address, phone number, street address or card details, but our staff see them alongside the order they relate to. We delete each record after 365 days.

Cookies

This website uses these cookies:

  • Our own cookies keep your cart attached to your browser, keep you signed in, and protect forms from misuse.
  • Our own checkout_visitor cookie holds a random code that contains no personal details, so we can follow one browser's cart and checkout steps in our checkout activity records (above). It is set when you first add to the cart or use the checkout, can't be read by scripts on the page, and expires after one year.
  • Stripe's script sets its own cookies (such as __stripe_mid and __stripe_sid) when the payment and review steps of checkout load, to help detect fraud and keep payments secure.
  • Google Analytics cookies (such as _ga) and Google Ads and Meta advertising cookies (such as _gcl_au and _fbp), set by the tags described under "Analytics and advertising".

How we protect it

The website uses an encrypted (HTTPS) connection. Access to customer records is limited to our staff who need it to handle orders and enquiries. Passwords are stored in encrypted form, and payment card details never reach our systems.

Your rights

Under Australian privacy law you can:

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct or update it.
  • Ask us to delete it, subject to our legal record-keeping obligations.
  • Deal with us without identifying yourself (for example, a general enquiry) where that is practical. We need your name and address to deliver an order.

To make a request, contact us using the details below. We will respond within 30 days. If you are not satisfied with how we handle a privacy concern, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Data retention

We keep order and invoice records for at least 7 years, as required by the Australian Taxation Office. After that, records may be archived or deleted. Checkout activity records are deleted automatically after 365 days. You can ask us to delete non-financial information, such as an enquiry or a saved address, at any time.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed.

Contact us about privacy

Mariner Group Pty Ltd trading as Cutlass Bearings Australia
Unit 12 / 2 Burleigh Street, Spotswood VIC 3015
Email sales@cutlassbearings.com.au, or use the Contact page.